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FAQs

The Pandemic

Covid-19 Precautions

Please note, we are now taking in-clinic appointments again with precautions.

Your practitioner will be wearing a mask, gloves and apron throughout your appointment. Although we will endeavour to maintain social distancing guidelines, this will not be possible when manual therapy is applied.

As such, all patients will be asked to sanitise hands upon arrival and wear a face mask.

With both patient and practitioner wearing masks, we minimise the risk of transmission.

To avoid unnecessary contact with others, the receptionist will direct you to your treatment room at the appropriate time.

You will receive a text or email up to 24 hours prior to your appointment screening you for symptoms and risk factors. Please reply to confirm prior to your appointment.

FAQ

Making a Booking

What injuries do you treat? How do I know you can fix my injury?

At Excel Therapy we treat all muscles and joint injuries, from the neck right down to the toes and everything in between. You can see more information here.

If you have an existing condition or want more information about how we can help, please get in touch. We are always happy to discuss whether treatment will be suitable for you.

Do I need a referral from my GP?

No. Simply give us a call or book an appointment online. If after your initial consultation we feel you may not be suitable for treatment with us and require a different service, we may refer you back to the GP with our findings and recommendations.

How long will I have to wait for an appointment?

We aim to see patients a week to 10 days after a booking is confirmed. However, during peak times the wait might be slightly longer for new patients requiring an initial consultation. 

Can I book an emergency appointment?

No. We don’t have time allocated for emergency appointments, but we aim to see patients as quickly as possible. 

Can I book a one-off appointment?

Yes. We regularly see patients who need one-off appointments to help facilitate daily activities. However, we may not be able to deliver the outcomes you require in a single session. In the appointment, we’ll give you as information as possible and advise you if further treatment is needed. 

How many sessions are standard for treatment?

During the first appointment, we’ll focus on what you want to achieve through treatment at Excel Therapy. We aim to see results within six appointments. Our goal is to help you perform at your best and we’ll always aim to resolve your issue in the fastest time possible. Our team will monitor your progress and set goals for improvement with you. 

Can I bring a friend or chaperone?

Yes, you entitled to bring someone with you to your appointment for any reason.

FAQ

Appointments

What should I wear to my appointment?

We recommend wearing comfortable clothing suited for the gym or light activity. We know this isn’t always possible and can usually work around your needs. 

Please be aware you may be asked to move or remove some items of clothing so we can provide effective treatment. 

Do I need to do anything before my appointment or bring anything with me?

No. But if you’ve had treatment for the same condition at another clinic or have previous information, such as test results, this may help your practitioner. 

What can I expect from my first appointment?

Your first appointment will always involve a discussion about what’s brought you to Excel Therapy and a breakdown of your symptoms. There may also be a short medical screen. Your practitioner will examine your body to help find the nature of your pain or discomfort. They’ll explain their findings and diagnosis and explain how the treatment will proceed. 

How long do appointments take?

Initial consultations for osteopathy and sports massage appointments will last up to 60 minutes. Initial physiotherapy consultations will be 45 minutes. 

Follow-up appointments will be 30 minutes.

FAQ

Getting to Excel Therapy

Is there parking near the clinic?

There are two multi-storey car parks within five minutes walk of the clinc. These are Lace Market car park (previous known as Fletcher Gate) and Stoney Street car park.

There are also plenty of on-street pay and display parking spaces near the clinic. 

Is there step-free access to the clinic?

Yes, the clinic has step-free access. However, there is a short walk up or down a little hill to get directly to us as there a no vehicle access directly outside

Are You Ready?

Book or Join online now!

If you're ready to book an appointment or become a member of our exercise club just click the button you want, otherwise if you'd like to discuss anything with us prior to booking we can be reached on 0115 948 3257 or at info@exceltherapy.co.uk